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At Anne Makes Lovely Candles, we want you to experience the maximum enjoyment and pleasure from our candles. Anne Makes Lovely Candles take great pride in making them using only the finest quality ingredients and materials. However, it's very important that you burn candles responsibly to ensure their safe use. Please follow these guidelines to keep Anne Makes Lovely Candles' candles a bright and beautiful part of your life. When your Anne Makes Lovely Candles' candle has finished you can reuse the glass jar and base as a posy vase or storage jar.
Our complaints ratio for Anne Makes Lovely Candles equates to between two and three in every thousand sold (0.3%), a sure sign that Anne Makes Lovely Candles are a top quality product.
The few complaints we have had were regarding the wick which would not stay lit. These candles were returned to us by customers and we tested them ourselves and agreed that they would not burn properly.
As the Cotton Wicks and Wooden Wicks are made from a natural organic substance, like most natural products, occasionally something is not quite right. In these cases we exchanged the candle for our customers.
We have had feedback about the wax drowning the wick and extinguishing the candle. This is because the candle had not been burnt for long enough for the wax pool to reach the sides of the candle and we considered this to be more of a user error than a fault. It is imperative the candle burns until the wax melts to the edge of the glass to get the maximum and most effective burn. We have burnt many of these candles in our house so do have first hand experience of them, and it is noy only our opinion they are a top class product, we have sold hundreds of candles to a growing customer base.
We too have noticed that sometimes there are pockets of air between the glass jar and the wax, this is not a problem and will not affect the quality or burn of your candle. All candles are sensitive to heat so slight shrinkage and expansion is to be expected.
It's so soft; you can even use it as massage oil when it's warm.
Good for you.
Good for the environment.