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Anne Makes Lovely Candles Delivery and Returns Policy
The rate charged for the delivery of your order is based on the weight of the individual products, and your location. Standard Royal Mail Parcels.
Before the checkout, on the "Shopping Basket Page" you can be shown the cost of delivery. You can add the estimated delivery cost to your order or return to the shop to add more fabulous candles to your basket. Allowing you the opportunity to proceed with your order or not.
Too see this cost select the option to "Estimate Delivery Costs" then select your "Country" then the **region, this is more important for some international customers. Then just add the firat 3 characters of your post code.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 30 days of your purchase.
Your PayPal account will be charged when you place your order. If we are not able to fulfil your order for any reason you will be refunded in full.
After we contact you by email, if you supplied a valid email address.
We do not charge a restocking fee. Honestly, we need to walk between here and there it's no bother.
We can not though, refund the original delivery and handling that you paid on the order.
We are sorry about that, but it is sometimes more than we charge for the item in the first place.
This does not apply to faulty/broken goods or goods delivered in error.
You will not be subject to a restocking fee in this case, if the exchange is on a like for like basis, but you still will have to pay return delivery both ways.
We do not hold items on back order i.e. held over for later payment or delivery. Although, we do hold part orders till the remainder of your consignment has been manufactured.
If we are unable to deliver an order, for any reason, we will refund the value of this order.
If these "held" items make up a large part of the order we will contact you first, giving you the option to order substitute items or cancel the order.
Please; do not hesitate, contact us via our Contact Page if you require any assistance or guidance in this or any matter with relation to our site and our products.